Our personal data protection policy helps build a relationship of trust between you and our services, in order to offer you a positive experience in a fully transparent way.
Thanks to this policy, we can take your requirements into account and meet your expectations.
In order to honour your trust, FootDuo places the utmost importance on protecting your personal data, as well as the privacy of our customers (hereinafter « Your Data »).
For complete transparency towards you, and to guarantee you secure use of our website https://footgo.uk in all its available versions and related applications (hereinafter the « Site »), we set out the way in which we process your data, so that our services always remain consistent with respect for your rights.
WHO ARE YOU?
When we refer to « you » in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of https://footgo.uk, whether you have placed an order on the site, created a customer account, or browsed the site as a visitor.
FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the site https://footgo.uk (via cookies), if you create a customer account, if you place an order for one of our products or services, or if you have agreed to subscribe to our newsletters (SMS, emails).
3.2. Your browsing on the Site
In order to enable you to browse the site https://footgo.uk, we process your data on the legal basis of your consent.
3.3. The processing of your orders
To be able to handle and process your orders, we use your data. We use it to manage mediation, customer relations, our after-sales service, our marketing and commercial prospecting activities, as well as the management of order deliveries and transport.
WHERE DOES YOUR DATA GO?
Your data is shared with several internal departments of https://footgo.uk. It is not sent to third parties, except in the situations set out below:
In order to process your orders, your personal data may be shared with several providers specialising in banking transactions, customer relations, after-sales service, delivery and IT development.
DATA RETENTION
The data collected by https://footgo.uk is kept only for the time and to the extent necessary to set up and carry out the operations mentioned in our personal data policy.
- For prospects: 3 years from the customer’s last contact.
- For orders: 5 years from the end of the use of the customer’s orders in current archives, then 5 years in intermediate archives.
- For banking data: the validity period of the payment card (plus one day).
EXERCISING YOUR RIGHTS
You have the right to request access to, modification of and rectification of your Data.
You have the right to request the restriction of the processing of your Data.
You have the right to request the deletion of your Data.
You have the right to exercise your right to object to processing carried out for commercial prospecting purposes.
In the case of email marketing, you have the right to unsubscribe from the newsletters by clicking the « unsubscribe » link available in every newsletter.
In the case of SMS marketing, you can unsubscribe by sending the text « STOP SMS » by SMS.
You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your request (together with your email, surname, first name, a copy of your ID and your postal address) to contact@footgo.uk. We will send you a reply within a maximum of one (1) month from the date the request is received.
COOKIES
7.1. What is a cookie?
When you browse a website such as https://footgo.uk, it may, depending on your choice, place on your device (computer, phone or tablet), through your browser, a text file called a COOKIE. This cookie allows the website to identify your device during your visits.
7.2. What are cookies used for on https://footgo.uk?
There are several types of cookies:
- « Essential » Cookies : required to access the site and place an order.
- « Analytics and Personalisation » Cookies : help optimise your experience and tailor our offers.
- « Advertising » Cookies : allow us to show you relevant adverts based on your interests.
7.3. The options offered by your browser
Your browser offers many options that you can set according to your preferences to accept or refuse cookies. However, refusing certain cookies may affect your browsing on the site.
TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union. However, when our providers are located in countries outside the European Union, we share some of your data in third countries in compliance with the applicable regulations and while ensuring the protection of your privacy and your fundamental rights.
SECURITY MEASURES
Thanks to the technical and organisational measures we take, we can guarantee a level of security appropriate to the risks to the rights and freedoms of natural persons. In addition, we comply with the payment card industry security standard, PCI DSS.
POLICY UPDATES AND REVISION
Our personal data policy will be updated whenever necessary so as to always comply with the regulations applicable to the protection of your data (at least every three (3) years).
