FAQ – Frequently Asked Questions
1) How can I contact customer service?
If you have any questions or need help, you can write to us via the site’s contact form. We do our best to reply within 24–48 hours. Please check your spam folder in case our reply ends up there.
2) Can I personalise my items?
Yes! We offer a printing service for selected items. The available options can be found on the dedicated printing page on our site.
3) How do I choose the right size?
A detailed size guide is available on the site to help you find the size that suits you best.
4) What payment methods do you accept?
We accept several secure payment methods:
- Debit/credit card (Visa, Mastercard, etc.)
- Payment via PayPal
- Bank transfer, with instructions shown at checkout
5) How does delivery work?
All our orders are shipped via home delivery:
- Free standard delivery
- Paid express delivery
The details and costs are shown at checkout.
6) Can I change or cancel my order?
Once an order has been confirmed, it can no longer be changed directly. However, as long as the order has not been shipped yet, you can contact us to see whether a cancellation is possible.
7) When will my parcel be shipped?
Orders are processed and shipped Monday to Friday. If you order late in the day or at the weekend, dispatch may be moved to the next working day.
8) How do I track my parcel?
As soon as your parcel is shipped, a tracking number is sent to you via your customer account. You can use it to follow your order progress.
9) What if the size or product is not right for me?
You have up to 30 days after receipt to return your item and request a refund.
